Socio’s Customer department is rooted in the intrinsic motivation to help others find solutions to their challenges. The Customer team leads the charge in Socio’s mission to help event planners take their events to the next level. Our team aims to drive an exceptional experience and sustained value for Socio customers through trust and consulting on Socio products and services.The outcome is increased value, satisfaction, and renewal of the customer.

Socio is looking for a Vice President of Customer Success to help lead the strategy for retention and customer experience for our clients. The VP will oversee a team tasked with enablement, adoption, and retention of our entire customer base. This person will work cross-functionally to ensure our processes, structure, and that our clients are achieving their business outcomes with Socio.

You’ll get to:

  • Define and manage the onboarding, expansion, and retention strategy for Socio customers
  • Hire, train, manage and develop a team of high-performing Customer Success Managers
  • Ensure customers are meeting their business outcomes through Socio’s products and services and work with other departments across the business such as Sales, Marketing, and Product to deliver on those outcomes
  • Achieve maximum growth and expansion potential for existing customers as an independent customer department as well as initiatives with the sales team
  • Partner with internal teams on process improvements related to the entire customer experience at Socio
  • Define the path to hit key goals such as net revenue retention, logo retention, expansion, revenue targets, and product adoption and engagement
  • Serve as an advocate to the executive team for for all things customer (e.g. customer issues, product suggestions and needs, market positioning)

You bring:

  • Experience managing hundreds of customers
  • Ownership of the customer department and owned numbers such as net revenue retention, logo retention, and NPS
  • Successfully led the growth of a customer base
  • 3+ years of account management, customer success, or sales experience with a B2B SaaS
  • Worked cross department with Sales, Marketing and Product to deliver customer needs

Who are we?

Socio is a venture-backed SaaS company that helps SMBs and enterprises optimize their events. With clients like Google, Microsoft, PepsiCo, and Hyundai, Socio is being used in thousands of events globally while facilitating millions of interactions every day.

As we grow, we are building a team that does awesome work and has an amazing time doing it. If you’re looking to be challenged every day, make a huge impact, and help define the future of live events, we would love to talk to you!

We provide benefits and support to help you rest easy and focus on things that matter. Some of our perks include:

- Competitive Base Salary

- Stock Option Plan

- Unlimited PTO

- Health Insurance

- Company Lifestyle Reimbursement

- Flexible Hours & Workspaces

- Learning & Development Support

Socio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or veteran status.